These Terms of Service (these "Terms") are a binding agreement between Mission Control Partners LLC, doing business as Mission Control Partners ("Mission Control," "we," "us," or "our"), and the business entity or individual accessing or using our website, client portal, or advisory services (the "Commander," "Client," "you," or "your"). These Terms govern (a) your use of the public website located at missioncontrol.partners and any successor domain (the "Site"); (b) your use of the authenticated client portal (the "Portal"); and (c) the advisory relationship between you and Mission Control generally, including the Pre-Flight Assessment and the Continuous Flight Plan described below. These Terms incorporate by reference our Privacy Policy, the Pre-Flight Assessment — Engagement Terms (for clients who purchase a Pre-Flight Assessment), and, where applicable, the Continuous Flight Plan — Master Services Agreement. Where a conflict exists between these Terms and a signed Master Services Agreement, the Master Services Agreement controls for the subject matter it covers.
1.1 By submitting an application through the Site, booking a Pre-Flight Assessment, paying any fee to Mission Control, accessing the Portal, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Site, the Portal, or our services.
1.2 If you access the Site or Portal on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity as well as to you individually where context requires.
1.3 We may update these Terms as described in Section 15 (Changes to These Terms). Continued use of the Site, the Portal, or our services after an update constitutes acceptance of the revised Terms.
2.1 Advisory nature of services. Mission Control is an AI strategy and advisory firm. We assess a business's operations, recommend prioritized artificial-intelligence adoption opportunities, and provide ongoing advisory support, tool research, and plan management. Our core services — the Pre-Flight Assessment and the Continuous Flight Plan — are advisory in nature. We evaluate, recommend, monitor, and manage; unless expressly agreed in a separate, specifically-scoped Custom AI Projects statement of work, we do not implement, build, deploy, configure, or operate any software, automation, integration, or system on your behalf.
2.2 Pre-Flight Assessment. A one-time, paid diagnostic engagement resulting in a written advisory report (the "Flight Plan") identifying prioritized artificial-intelligence adoption opportunities specific to your business. Fees, credit mechanics, and delivery terms are governed by the Pre-Flight Assessment — Engagement Terms, incorporated here by reference.
2.3 Continuous Flight Plan. A recurring, month-to-month advisory engagement under which a Mission Control Specialist maintains, adapts, and reports on your Flight Plan over time, including periodic strategy calls, asynchronous advisory support, tool research and recommendations, and ongoing monitoring of the artificial-intelligence landscape relevant to your business. Fees, billing, and cancellation terms are governed by the Continuous Flight Plan — Master Services Agreement, incorporated here by reference for clients who continue past the Pre-Flight Assessment.
2.4 Custom AI Projects. Hands-on implementation, build, deployment, integration, or similar work is available only as a separately scoped and separately quoted engagement ("Custom AI Projects"), governed by its own statement of work. Custom AI Projects are outside the scope of these Terms except where a Custom AI Projects statement of work expressly incorporates these Terms.
2.5 No guarantee of results. Mission Control does not guarantee any specific business outcome, financial result, return on investment, cost savings, revenue increase, operational improvement, or level of adoption success from our advisory services or any recommendation we provide. Outcomes depend on factors outside our control, including your implementation choices, your resources, third-party tool performance, and market conditions. All recommendations, reports, and advisory content are provided for your independent business judgment and do not constitute a promise or warranty of any particular result.
3.1 Our services are offered exclusively to businesses and business owners/operators acting in a business capacity, and not to consumers acting for personal, family, or household purposes. By using the Site, the Portal, or our services, you represent that you are using them solely for business purposes.
3.2 Our services are not directed to, and may not be used by, individuals under the age of 18. We do not knowingly collect information from or provide services to minors. If we become aware that a minor has provided information to us, we will take reasonable steps to delete it.
3.3 You represent that you are authorized to enter into agreements on behalf of the business for which you are applying, booking, or paying.
4.1 Account creation. Access to the Portal is provisioned by Mission Control following a successful Pre-Flight Assessment booking or as otherwise determined by us. You are responsible for providing accurate, current, and complete information during the application and onboarding process.
4.2 Magic-link authentication. The Portal uses passwordless, single-use "magic link" authentication sent to the email address associated with your account. You are responsible for maintaining the security of the email account to which magic links are sent, for all activity that occurs through your Portal access, and for promptly notifying us at [email protected] of any suspected unauthorized access.
4.3 Accuracy of account information. You agree to keep your account and business information current. We are not responsible for any loss or delay arising from your failure to do so.
4.4 Suspension. We may suspend or restrict Portal access if we reasonably believe your account has been compromised, is being used in violation of these Terms, or if fees owed to us are past due, in each case as further described in Section 14 (Term, Termination, and Suspension).
5.1 You agree not to: (a) use the Site, the Portal, or our services for any unlawful purpose or in violation of any applicable law or regulation; (b) attempt to gain unauthorized access to the Site, the Portal, or any related system, account, or network; (c) interfere with or disrupt the integrity or performance of the Site or the Portal; (d) reverse engineer, decompile, scrape, or attempt to extract the source code, underlying methods, or non-public data of the Site or the Portal, except as permitted by applicable law notwithstanding this restriction; (e) upload or transmit any virus, malware, or other harmful code; (f) misrepresent your identity or affiliation, or impersonate any person or entity; (g) use our services to build a directly competing advisory or consulting offering derived from our proprietary methods, frameworks, or templates; or (h) resell, sublicense, or provide access to the Portal or our advisory deliverables to any third party without our prior written consent, except to your own personnel and professional advisors on a need-to-know basis.
5.2 We reserve the right to investigate and take appropriate action against any use that violates this Section 5, including suspension or termination of access and, where warranted, referral to law enforcement.
6.1 Our property. All right, title, and interest in and to the Site, the Portal, our proprietary assessment methodology, frameworks, templates, report structures, know-how, and all other Mission Control materials not specifically prepared as a deliverable for you (collectively, "Mission Control IP") are and remain the exclusive property of Mission Control (or its licensors). Nothing in these Terms transfers any ownership interest in Mission Control IP to you.
6.2 Your deliverables. Deliverables that Mission Control prepares specifically for you under a Pre-Flight Assessment or Continuous Flight Plan engagement — including your Flight Plan report, monthly briefings, and other client-specific written advisory content (collectively, "Client Deliverables") — are licensed to you, upon full payment of the applicable fees, under a perpetual, non-exclusive, non-transferable (except as permitted under Section 16, Assignment) license to use, reproduce, and adapt the Client Deliverables solely for your own internal business purposes. This license does not extend to Mission Control IP embedded in or underlying the Client Deliverables (such as our methodology or templates), which remains our property and may not be extracted, republished, or used to create a competing product or service.
6.3 Feedback. If you provide suggestions, ideas, or feedback regarding our services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
6.4 Trademarks. "Mission Control Partners" and associated logos and marks are our trademarks. You may not use them without our prior written consent, except to accurately reference that you are a client of Mission Control Partners.
7.1 You are solely responsible for: (a) providing accurate and complete information necessary for us to perform our advisory services; (b) all decisions to implement, decline to implement, or modify any recommendation we provide; (c) your own compliance with laws applicable to your business and industry, including in connection with your adoption of any artificial-intelligence tool; (d) maintaining your own accounts, licenses, and data with any third-party tool you adopt; and (e) the security and proper use of any credentials, systems, or data you make available to us in connection with our services.
7.2 You acknowledge that Mission Control's advisory recommendations are based on the information you provide and on our general knowledge of the artificial-intelligence landscape at the time of delivery, and that the landscape changes rapidly; recommendations may become outdated and are provided "as of" their delivery date.
8.1 Fees for the Pre-Flight Assessment and the Continuous Flight Plan are set out in, respectively, the Pre-Flight Assessment — Engagement Terms and the Continuous Flight Plan — Master Services Agreement, each incorporated here by reference. Custom AI Projects are quoted and invoiced separately under their own statement of work.
8.2 All fees are stated and charged in U.S. dollars and are exclusive of any applicable sales, use, value-added, or similar taxes, which you are responsible for to the extent legally due.
8.3 Payments are processed by our third-party payment processor. By providing payment information, you authorize us and our payment processor to charge the applicable fees, including recurring charges as described in the Continuous Flight Plan — Master Services Agreement.
8.4 Except as expressly set out in the Pre-Flight Assessment — Engagement Terms or the Continuous Flight Plan — Master Services Agreement, fees are non-refundable once charged. Nothing in this Section 8 limits any refund right that cannot be waived under applicable law.
9.1 THE SITE, THE PORTAL, AND OUR ADVISORY SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR PORTAL WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY RECOMMENDATION WE PROVIDE WILL ACHIEVE ANY PARTICULAR RESULT, RETURN ON INVESTMENT, COST SAVING, OR BUSINESS OUTCOME.
9.2 Any third-party artificial-intelligence tools, software, or services referenced or recommended in a Flight Plan or elsewhere are governed by that third party's own terms, and we make no warranty regarding their performance, availability, security, or fitness for your intended use. See also Section 13 (Third-Party Services).
9.3 Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you to that limited extent.
10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MISSION CONTROL, ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, THE PORTAL, OR OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MISSION CONTROL'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, THE PORTAL, OR OUR SERVICES, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, WILL NOT EXCEED THE TOTAL FEES YOU ACTUALLY PAID TO MISSION CONTROL IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.3 The limitations in this Section 10 apply notwithstanding any failure of essential purpose of any limited remedy and form an essential basis of the bargain between you and Mission Control. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or fraud, to the extent such limitation is prohibited.
11.1 You agree to defend, indemnify, and hold harmless Mission Control and its officers, members, managers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Site, the Portal, or our services in violation of applicable law; (c) your implementation of, or decision not to implement, any recommendation we provide; (d) any third-party artificial-intelligence tool or service you adopt or operate, whether or not recommended by us; or (e) your violation of any third party's rights.
11.2 We will provide you with prompt notice of any claim subject to indemnification under this Section 11 and reasonable cooperation, at your expense, in the defense of such claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
12.1 Each party may disclose to the other non-public business, technical, financial, or operational information ("Confidential Information"). Each party agrees to (a) use the other party's Confidential Information solely to perform under, or receive the benefit of, these Terms; (b) protect it using at least the same degree of care it uses to protect its own confidential information of similar sensitivity, and no less than a reasonable degree of care; and (c) not disclose it to any third party except to personnel, contractors, or professional advisors with a need to know and who are bound by confidentiality obligations at least as protective as this Section 12.
12.2 Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of the disclosing party's Confidential Information.
12.3 A party may disclose Confidential Information to the extent required by law, regulation, or valid legal process, provided that, where legally permitted, it gives the other party reasonable advance notice to seek a protective order.
12.4 This Section 12 survives termination of these Terms for a period of three (3) years, except with respect to trade secrets, which remain protected for as long as they qualify as trade secrets under applicable law.
13.1 We use, and your use of the Site, the Portal, or our services may involve, third-party service providers to operate our business, including providers of customer relationship management, payment processing, scheduling, transactional email delivery, electronic signature, video conferencing, and hosting/analytics services. These providers are described in our Privacy Policy.
13.2 Your data may be processed by these third-party providers, including by automated and artificial-intelligence-assisted systems, solely to operate and deliver our services as described in our Privacy Policy. We select these providers with reasonable care but do not control their infrastructure and are not liable for their acts, omissions, availability, or security incidents, except to the extent caused by our own breach of these Terms or applicable law.
13.3 Any artificial-intelligence tools referenced or recommended in your Flight Plan are third-party products governed by their own terms; see Section 9.2.
14.1 Term. These Terms remain in effect for as long as you use the Site, the Portal, or our services, and thereafter to the extent any provision by its nature survives termination.
14.2 Termination of the advisory relationship. The Pre-Flight Assessment and the Continuous Flight Plan each have their own term and termination provisions, set out respectively in the Pre-Flight Assessment — Engagement Terms and the Continuous Flight Plan — Master Services Agreement.
14.3 Suspension. We may suspend your access to the Portal, without liability, if: (a) we reasonably believe your account has been compromised or is being used in violation of Section 5 (Acceptable Use); (b) fees owed to us are past due beyond any cure or collection period specified in the applicable engagement agreement, or are otherwise more than fifteen (15) days past due; or (c) suspension is necessary to prevent harm to Mission Control, other clients, or third parties. We will use reasonable efforts to notify you of a suspension and its cause.
14.4 Effect of termination. Upon termination or expiration of the advisory relationship for any reason: (a) your right to access the Portal ends, subject to any post-termination access period specified in the Continuous Flight Plan — Master Services Agreement; (b) you remain responsible for fees accrued but unpaid as of the termination date; (c) Sections 6 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Confidentiality), and 15 through 22 survive; and (d) the license granted to you under Section 6.2 with respect to Client Deliverables already paid for survives termination.
15.1 We may revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will post the revised Terms on the Site with an updated effective date. Material changes affecting an active Continuous Flight Plan engagement will additionally be communicated to affected clients through the Portal or by email at least fourteen (14) days before taking effect.
15.2 Your continued use of the Site, the Portal, or our services after a revised version of these Terms takes effect constitutes your acceptance of the revised Terms. If you do not agree to a revision, your sole remedy is to discontinue use of the Site and Portal and, where applicable, to exercise your termination rights under the Pre-Flight Assessment — Engagement Terms or the Continuous Flight Plan — Master Services Agreement.
16.1 You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent, except to a successor entity in connection with a merger, acquisition, or sale of substantially all of your assets, provided the successor assumes all obligations under these Terms.
16.2 We may assign or transfer these Terms, in whole or in part, without your consent, in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, or to an affiliate.
17.1 You consent to receive communications from us electronically, including via email and through the Portal, and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
17.2 Where you execute the Continuous Flight Plan — Master Services Agreement or accept the Pre-Flight Assessment — Engagement Terms electronically (including by clickwrap acceptance or electronic signature through our designated e-signature provider), you agree that your electronic signature or acceptance is legally binding and has the same force and effect as a handwritten signature, to the fullest extent permitted by applicable law.
18.1 We may provide notices to you via the email address associated with your account, through the Portal, or by posting on the Site, as applicable. Notices to us must be sent to [email protected]. Notice is deemed given (a) when sent, for email; (b) when posted, for Portal or Site notices; and (c) upon confirmed delivery, for any other method we designate.
19.1 Governing law. These Terms and any dispute arising out of or related to them or to our services are governed by the laws of Wyoming, without regard to its conflict-of-laws principles. The parties acknowledge that Mission Control is organized under the laws of Wyoming and agree that this provides a substantial relationship to, and a reasonable basis for, the parties' choice of that state's law.
19.2 Binding arbitration. Except for claims described in Section 19.4 below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Portal, or our services (a "Dispute") will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. Because our services are offered only to businesses acting in a business capacity (see Section 3), the parties intend that the AAA Commercial Arbitration Rules, and not the AAA Consumer Arbitration Rules, govern any arbitration under this Section 19. The arbitration will be conducted by a single arbitrator, seated in Wyoming (or, at the option of the party initiating the arbitration, by videoconference), and will be conducted in English. The arbitrator, and not any court, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of it is void or voidable; except that the enforceability of the class action waiver in Section 19.3 is for a court, not the arbitrator, to decide. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.
19.3 Class action waiver. To the fullest extent permitted by applicable law, any Dispute must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's or entity's claims and may not otherwise preside over any form of a representative or class proceeding.
19.4 Exceptions to arbitration. Notwithstanding Section 19.2, either party may bring an individual action in a court of competent jurisdiction located in Wyoming for: (a) claims within the jurisdiction of a small-claims court; (b) injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights; and (c) enforcement of an arbitration award. For any such court proceeding, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming, and waive any objection to venue or forum non conveniens.
19.5 Jury-trial waiver. To the fullest extent permitted by applicable law, and except as necessary to give effect to the arbitration agreement in Section 19.2, each party knowingly and voluntarily waives any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms, the Site, the Portal, or our services that is heard in court under Section 19.4 or because arbitration is for any reason found not to apply.
19.6 Severability of dispute-resolution terms. If any part of this Section 19 is found unenforceable, the remainder will remain in effect, except that if the class action waiver in Section 19.3 is found unenforceable as to a particular Dispute, that Dispute (and only that Dispute) will proceed in court rather than in arbitration, with the remainder of this Section 19 otherwise unaffected.
19.7 Time to bring claims. Except where this limitation is prohibited by applicable law, any Dispute must be commenced within one (1) year after the date the claim accrues, or it is permanently barred. This Section 19.7 does not shorten any limitations period that applicable law does not permit to be shortened by agreement, and does not apply to claims for unpaid fees or to claims for infringement, misappropriation, or violation of a party's intellectual-property or confidentiality rights.
20.1 Neither party is liable for any delay or failure to perform (other than a payment obligation) resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor dispute, governmental action, internet or telecommunications failure, or failure of a third-party service provider.
21.1 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
21.2 No waiver. No failure or delay by either party in exercising any right under these Terms operates as a waiver of that right, nor does any single or partial exercise of a right preclude any other or further exercise of it.
21.3 Entire agreement. These Terms, together with the Privacy Policy, the Pre-Flight Assessment — Engagement Terms, and (where applicable) the Continuous Flight Plan — Master Services Agreement and any Custom AI Projects statement of work, constitute the entire agreement between you and Mission Control regarding their subject matter, and supersede all prior or contemporaneous understandings, whether written or oral, regarding that subject matter. In the event of a conflict, the more specific instrument (e.g., a signed Master Services Agreement) controls over these Terms for the subject matter it covers.
21.4 Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Mission Control.
22.1 Questions about these Terms may be directed to [email protected].
Mission Control Partners — AI, not rocket science.