This Privacy Policy describes how Mission Control Partners LLC, doing business as Mission Control Partners ("Mission Control," "we," "us," or "our"), collects, uses, discloses, and protects information in connection with our website located at missioncontrol.partners (the "Site"), our authenticated client portal (the "Portal"), and our advisory services (collectively, the "Services"). This Policy applies to information we collect from prospective clients, clients, and authorized users of the Portal. It is incorporated by reference into, and should be read together with, our Terms of Service.
Our Services are directed exclusively to businesses and individuals acting in a business capacity. This Policy does not apply to information collected by any third-party site or service that we do not control, even if accessible through the Site or Portal.
We collect the following categories of information:
2.1 Application and intake information. When you submit an application through the Site, we collect the information you provide in that form, including: first name; business name; email address; website; a description of what your business does; industry; team size; your reported level of AI experience; where you report being "stuck" with AI adoption; your stated interest (Pre-Flight Assessment, Continuous Flight Plan, or Custom AI Project) and any detail you provide about that interest; your stated readiness to proceed; how you heard about us ("source"); and, if you opt in, your preference to receive occasional email updates.
2.2 Portal account and business information. When you become a client and access the Portal, we collect and maintain the business and contact information associated with your account, records of your engagement (Pre-Flight Assessment status, Flight Plan content, Continuous Flight Plan status), and communications you send us through the Portal.
2.3 Call recordings and transcripts. We record and transcribe video calls conducted as part of the Pre-Flight Assessment and, where applicable, the Continuous Flight Plan (including strategy and working calls), for the purpose of accurately capturing your business context, building and maintaining your Flight Plan, quality assurance, and internal training. See Section 5 (Call Recording Disclosure) below.
2.4 Billing information. When you pay for the Pre-Flight Assessment or the Continuous Flight Plan, billing and payment card information is collected and processed by our third-party payment processor. We do not directly store full payment card numbers; we receive and retain confirmation of payment, invoice records, and limited billing metadata (such as the last four digits of a payment method, where provided by our payment processor) as needed for our own accounting and records.
2.5 Usage and analytics information. We collect information about how the Site and Portal are used, including pages visited, general geographic region (derived from IP address), device and browser type, referring source, and first-party marketing attribution (such as which campaign or link referred you), through privacy-first, cookieless analytics as described in Section 7 (Cookies and Analytics).
2.6 Information you otherwise provide. Any additional information you provide to us directly, such as through email correspondence, Portal messages, or during a call, to the extent it is retained in our records or in call recordings/transcripts under Section 2.3.
We do not knowingly collect any special category of personal data (such as health information, except where a client's business happens to operate in a health-adjacent industry and mentions it as business context, in which case we treat it as ordinary business information relevant to the engagement, not as sensitive personal data about an individual).
We use the information described in Section 2 to:
3.1 Evaluate applications and determine engagement fit;
3.2 Perform the Pre-Flight Assessment and prepare your Flight Plan;
3.3 Operate, adapt, and report on your Continuous Flight Plan, where applicable;
3.4 Communicate with you regarding your application, engagement, billing, and account, including transactional emails (confirmations, scheduling, billing receipts, and service updates);
3.5 Process payments and maintain financial and tax records;
3.6 Schedule and conduct calls, and record and transcribe them as described in Section 5;
3.7 Maintain, secure, and improve the Site and Portal;
3.8 Understand aggregate usage and attribution trends to improve our services and marketing effectiveness, using privacy-first analytics as described in Section 7;
3.9 Comply with legal, tax, accounting, and regulatory obligations; and
3.10 Detect, investigate, and prevent fraud, abuse, or security incidents.
We do not use your information for third-party advertising, and we do not sell your personal data. See Section 11 (No Sale or Sharing of Personal Data).
Legal bases (where applicable frameworks require a stated basis). Where a data protection framework applicable to you requires us to state a legal basis for processing, we rely on: performance of a contract with you (or steps at your request prior to entering a contract, such as evaluating your application); our legitimate business interests in operating, securing, and improving the Services, provided those interests are not overridden by your rights; your consent, where we ask for it (for example, the optional newsletter opt-in, and call recording as described in Section 5); and compliance with our legal obligations (for example, tax and accounting recordkeeping).
Certain processing of your information is performed with the assistance of automated systems and artificial-intelligence-assisted tools, including systems used to organize and search call transcripts, draft or assist in drafting portions of advisory reports, and support internal research and quality-review workflows. Any client-facing deliverable, including your Flight Plan, is reviewed by a Mission Control Specialist before delivery to you. We do not use fully automated decision-making that produces a legal or similarly significant effect concerning you without human involvement.
5.1 We record and transcribe video calls conducted in connection with the Pre-Flight Assessment and the Continuous Flight Plan. Recording serves to accurately capture your business context and requirements, support preparation and revision of your Flight Plan, enable quality assurance and internal training, and maintain a record of advisory discussions.
5.2 Affirmative advance notice and consent of all participants. We do not rely solely on the recording law of any single jurisdiction. Instead, we obtain the affirmative, informed consent of every participant on each recorded call, in a manner intended to satisfy the requirements of both one-party-consent and two-party/all-party-consent jurisdictions:
(a) Advance written notice. The calendar invitation and booking confirmation for each call state clearly that the call will be recorded and transcribed and identify the purposes described in Section 5.1.
(b) Notice at the start of the call. At or near the start of each recorded call, a clear notice — through the video platform's on-screen recording indicator, a spoken statement by the Mission Control Specialist, or both — informs all participants that recording has begun.
(c) Deemed consent on joining a recorded session. By joining or remaining on a call after receiving the advance notice in Section 5.2(a) and the start-of-call notice in Section 5.2(b), each participant affirmatively consents to being recorded and transcribed and to the use of the recording and transcript as described in this Section 5. You are responsible for ensuring that any individual you invite to, or bring onto, a recorded call is informed of and consents to the recording; by bringing that individual onto the call, you confirm that they have been so informed and consent.
(d) Opt-out before recording. If you or any participant does not consent to being recorded, you must notify us before the call so that we can arrange an alternative (for example, proceeding without recording and relying on contemporaneous notes). Any participant may also state an objection at the start of the call, before substantive discussion begins, in which case recording will be stopped or the call rescheduled. Because recording is integral to how we capture and maintain your Flight Plan, declining recording may affect the format or scope of an engagement, but it does not, by itself, affect your eligibility for the Services.
5.3 Call recordings and transcripts are retained as described in Section 9 (Data Retention) and are accessible internally only to personnel and contractors with a legitimate need to access them for the purposes described in Section 5.1.
We share information with the following categories of service providers, each acting on our behalf and solely to help us operate and deliver the Services (each, a "Subprocessor"):
| Subprocessor | Role |
|---|---|
| Airtable | Customer relationship management and business records (application data, client and engagement records). |
| Stripe | Payment processing and billing. |
| Cal.com | Call scheduling and calendar coordination. |
| Resend | Transactional email delivery (confirmations, scheduling notices, billing receipts, magic-link login emails). |
| SignWell | Electronic signature of the Continuous Flight Plan — Master Services Agreement. |
| Google Workspace | Business email, calendar, and video conferencing. |
| Cloudflare | Website and Portal hosting, DNS, and cookieless, privacy-first web analytics. |
| AI-assisted research and drafting infrastructure | Automated transcription, organization, and search of call recordings, and AI-assisted preparation of internal research and draft advisory content. All client-facing deliverables are reviewed by a Mission Control Specialist before delivery to you (see Section 4). |
| Operational hosting and automation infrastructure | A cloud application server and automation environment that processes engagement data, call recordings, and transcripts to operate and deliver our Services and internal workflows. |
Each Subprocessor processes information only as necessary to provide its function to us and is subject to its own contractual and technical safeguards. We select Subprocessors with reasonable care and, where applicable, enter into data processing terms with them consistent with their role. We may add, remove, or change a Subprocessor from time to time as our operations require; material changes will be reflected in an updated version of this Policy as described in Section 15 (Changes to This Policy).
We do not permit any Subprocessor to use your information for its own independent marketing purposes.
7.1 The Site and Portal use Cloudflare's privacy-first, cookieless web analytics, which measure aggregate traffic and usage patterns without placing tracking cookies or building cross-site advertising profiles.
7.2 We do not use third-party advertising trackers, retargeting pixels, or cross-site behavioral advertising cookies on the Site or Portal.
7.3 The Portal uses a strictly necessary session mechanism to maintain your authenticated login state following magic-link authentication; this mechanism is required for the Portal to function and is not used for advertising or cross-site tracking.
8.1 Our operations are based in the United States, and the information we collect is processed and stored primarily in the United States by us and by our Subprocessors, each of which operates U.S.-based or globally distributed infrastructure with the ability to service U.S. customers.
9.1 We retain application and engagement information for as long as needed to provide the Services, maintain our business relationship with you, and satisfy our legal, tax, accounting, and recordkeeping obligations, after which we delete or anonymize it.
9.2 Call recordings and transcripts are retained for as long as reasonably necessary to support your active engagement and a reasonable period thereafter for quality assurance and recordkeeping purposes, after which they are deleted or anonymized in the ordinary course, unless a longer retention period is required to comply with law, resolve a dispute, or enforce our agreements.
9.3 Billing records are retained for the period required by applicable tax and accounting law.
9.4 If your application is not accepted or you do not proceed to a paid engagement, we retain your application information for a reasonable period to support waitlist management, re-application, and internal analytics, after which it is deleted or anonymized.
10.1 We apply reasonable technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction, including access controls, encryption of data in transit, and reliance on Subprocessors that maintain their own industry-standard security practices.
10.2 No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security, and you provide information to us at your own risk.
10.3 If we become aware of a security incident affecting your personal data in a manner that requires notification under applicable law, we will notify you and take appropriate steps consistent with that law.
11.1 We do not sell your personal data, and we do not "share" your personal data for cross-context behavioral advertising, in each case as those terms are used under applicable U.S. state privacy laws. We do not disclose your personal data to any third party for that third party's own independent advertising or marketing purposes. We have not sold or shared personal data for such purposes, and we do not do so today.
11.2 Disclosures to Subprocessors under Section 6 are made solely so those Subprocessors can perform services on our behalf under contractual terms restricting their use of the information to that purpose, and do not constitute a "sale" or "sharing" of personal data. Because we do not sell or share personal data, we do not offer a distinct "Do Not Sell or Share My Personal Information" mechanism; you may nonetheless exercise the rights described in Section 12 at any time.
11.3 We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law without offering a right to limit such use; as described in Section 2, we do not intentionally collect sensitive personal information about individuals in the course of providing the Services.
12.1 Depending on your location and the applicable legal framework, you may have rights to: (a) request access to the personal data we hold about you; (b) request correction of inaccurate personal data; (c) request deletion of your personal data, subject to our legitimate business, legal, and recordkeeping needs; (d) withdraw consent where we rely on consent (for example, the newsletter opt-in); and (e) object to or request restriction of certain processing.
12.2 You may exercise these rights, or ask questions about our data practices, by contacting us at [email protected]. We will acknowledge and respond within the time period required by applicable law (generally within 45 days, subject to any extension the law permits, with notice to you). We may need to verify your identity and authority (for example, as an authorized representative of a client business) before fulfilling a request, and we may decline or limit a request only to the extent an exception under applicable law applies (for example, where retention is required for legal, tax, or recordkeeping obligations). We will not discriminate against you for exercising any of these rights.
12.3 You may opt out of the optional newsletter/email-update communications at any time using the unsubscribe mechanism included in those messages or by contacting us directly. This does not affect transactional communications necessary to operate an active engagement (such as billing receipts, scheduling notices, and service updates), which are not marketing communications.
Our Services are directed to businesses and are not directed to, and may not be used by, individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor, we will take reasonable steps to delete it.
14.1 Our Services are designed for and marketed to U.S. businesses, and our infrastructure and that of our Subprocessors is primarily U.S.-based. If you access the Site, Portal, or Services from outside the United States, your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those of your jurisdiction. By using the Services, you consent to this transfer, processing, and storage, to the extent consent is the appropriate legal mechanism for the transfer under applicable law.
15.1 We may update this Policy from time to time to reflect changes in our practices, Subprocessors, or legal requirements. We will post the revised Policy on the Site with an updated effective date. Material changes will additionally be communicated to active clients through the Portal or by email at least fourteen (14) days before taking effect where practicable.
15.2 Your continued use of the Site, Portal, or Services after a revised Policy takes effect constitutes your acknowledgment of the revised Policy.
16.1 This Policy is governed by the laws of Wyoming, without regard to its conflict-of-laws principles, consistent with the governing law provision of our Terms of Service.
17.1 Questions or requests regarding this Privacy Policy or our data practices may be directed to [email protected].
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